abt99's Privacy Policy

01 General Overview

abt99 ("we", "us", or "the platform") provides a safe and trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information is collected when you use the abt99 website (abt99.cam) and all related services, how that information is used, who it may be shared with, and what steps we take to protect it.

By using abt99's services, you agree to the terms of this Privacy Policy. This Policy has been prepared in accordance with applicable data protection regulations in Bangladesh.

02 What Information We Collect

When you register with abt99, use our services, or contact us, the following types of information may be collected:

• Identity Information: Full name, date of birth, national ID or passport number.
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers (full numbers are never stored — only the necessary portion).
• Transaction Information: Deposit and withdrawal amounts, dates, and methods.
• Gaming Activity Information: Play history, bet amounts, win and loss records.
• Device and Technical Information: IP address, browser type, device identifier, operating system.
• Cookie and Usage Data: Which pages you visited on the site, how long you stayed, and similar details.
• Communication Records: Messages sent to support via live chat or email.

03 How We Collect Information

abt99 collects information in the following ways:

• Directly from you: When you fill in a registration form, provide payment details, or contact support.
• Automatically: Through cookies, log files, and similar technologies when you use the platform.
• From third-party verification services: For identity confirmation and fraud prevention.
• From payment processors: Information required to complete transactions.

04 Why We Use Your Information

abt99 uses collected information only for legitimate purposes and to improve service quality. The main areas of use are listed below:

• Account Management: Registration, login, password recovery, and ensuring account security.
• Identity Verification (KYC): Age and identity checks to prevent fraud, money laundering, and participation by minors.
• Financial Transactions: Processing deposits and withdrawals and maintaining transaction records.
• Service Improvement: Analysing platform performance and developing new features.
• Communications: Sending important policy updates, security alerts, or transaction confirmations.
• Responsible Gaming: Monitoring usage patterns to identify signs of problem gambling.
• Legal Compliance: Maintaining records and reporting to regulatory authorities as required by applicable regulations.
• Fraud Prevention: Monitoring suspicious activity and strengthening security measures.

05 Who We Share Information With

abt99 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, Rocket, and Upay, solely to complete transactions.
• Identity Verification Service Providers: As part of the KYC process, under strict confidentiality agreements.
• Technology Service Providers: Providers of server management, security monitoring, and analytics services, who follow our security standards.
• Legal and Regulatory Authorities: In response to court orders, legal obligations, or regulatory investigations.
• Business Successors: In the event of an acquisition or merger of abt99's business, the new owner will follow the same Privacy Policy.

Outside of the above circumstances, abt99 does not disclose your information to any third party without your prior consent.

06 About Cookies

Cookies are small text files stored in your browser. abt99 uses the following types of cookies:

• Essential Cookies: To maintain your login state, manage security tokens, and ensure the core functionality of the platform. The service cannot be used without these.
• Performance Cookies: To understand which pages are used most. This data is fully anonymous.
• Functionality Cookies: To remember your preferred language, settings, and similar preferences.
• Analytics Cookies: To analyse user experience and improve platform performance.

You can manage cookies through your browser settings. However, disabling essential cookies will prevent some important features of the platform from working.

07 How We Keep Your Information Secure

abt99 follows industry-leading security practices to protect your information:

• SSL/TLS Encryption: All data transmission between your browser and our servers is secured with 256-bit SSL encryption.
• Encryption at Rest: Sensitive information stored in the database is kept in an encrypted state.
• Access Controls: Only authorised staff can access personal information, and only when there is a specific need.
• Firewall and Intrusion Detection: Round-the-clock network monitoring and protection.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Regular Security Audits: Periodic audits conducted by third-party security specialists.

08 How Long We Keep Information

abt99 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active Account Data: Full information is retained for as long as the account remains active.
• Transaction Records: A minimum of five years to meet legal obligations.
• KYC Verification Documents: For the legally required period after account closure.
• Support Communication Records: For as long as necessary to resolve disputes.
• Cookie Data: Typically from a few days up to a maximum of one year, depending on the type of cookie.

Once the necessary period has ended, information is securely deleted or anonymised.

09 Your Rights Regarding Your Information

As an abt99 user, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (outside of legal obligations).
• Right to Restrict Processing: The right to request that use of your information be limited in certain circumstances.
• Right to Portability: The right to receive a copy of your data in a structured format.
• Right to Object: The right to object to certain types of processing of your information.
• Right to Withdraw Consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise these rights, contact our support team via 24/7 live chat or email at: [email protected]

10 Information Relating to Children and Minors

abt99's services are strictly for individuals aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.

Age is verified at the time of registration. If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify our support team immediately.

11 Changes to This Policy

abt99 reserves the right to update this Privacy Policy as needed. For any significant changes:

• The update date on this page will be changed.
• Registered users will be notified of changes by email.
• A notice will be posted on the platform before important changes take effect.

Continued use of the platform after any changes will be considered as your agreement to the updated policy.

12 Contact Us

If you have any questions, concerns, or requests relating to your rights under this Privacy Policy, please contact us:

• Live Chat: Use the platform's live chat service for 24/7 support in English.
• Email: [email protected]

We aim to respond to written requests within 24 to 48 working hours. For urgent matters, you can get immediate assistance via live chat.

13 Related Policies

Alongside this Privacy Policy, please also read abt99's other policies that govern your experience on the platform:

• Terms and Conditions — The general rules for using the site.
• Responsible Gaming Guidelines — Build safe and healthy gaming habits.
• About Us — Learn about abt99's identity and mission.
• FAQ — Find answers to common questions.